Why doesn't my password work?
Contact the person who sent you the password or invitation.
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Why did I get sent back to the login page
after I entered my name and contact information and tried to continue?
The most common reason this happens is because your browser is not set
up to accept "cookies" or that the browser does not have "Javascript" turned on.
Follow the steps below and "if" they do not solve the problem, then it could be
that you are losing your internet connection while you are trying to complete the
assessment. In this case, please use a different computer.
To turn cookies on:
America Online - go to the MyAOL menu, select Preferences, then select WWW,
then select the Security tab, then click on Custom Level, then scroll down
to Cookies and check the Enable circles for both cookie types.
Internet Explorer 5.0 - go to the Tools menu, select Internet Options, then select the Security tab, then click on Custom Level,
then scroll down to Cookies and check the Enable circles for both cookie types.
Internet Explorer 6.0 and Above - go to the Tools Menu, select Internet Options, select the Privacy tab and move the slider down
to at least "Medium". Move the slider lower if "Medium" doesn't work.
Firefox WIndows - go to Tools, and select Options. Click on Privacy. Check the "Accept cookies from sites" box.
Firefox Mac - go to Firefox, and select Preferences. Click on the Privacy tab. Check the "Accept cookies from sites" box.
Safari Windows - go to Edit, and select Preferences. Click on Security. Next to "Accept cookies", click on Always.
Safari Mac - go to Safari, and select Preferences. Click on Security. In the "Accept cookies" section, clcik on Always.
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To turn JavaScript on:
Microsoft Internet Explorer - click TOOLS, then INTERNET OPTIONS...
(or on old versions, click VIEW, then INTERNET OPTIONS...)Click SECURITY,
Click the Custom Level button, scroll down to SCRIPTING, and enable
ACTIVE SCRIPTING.
Firefox WIndows - go to Tools, and select Options. Click on Content. Check the "Enable JavaScript" box.
Firefox Mac - go to Firefox, and select Preferences. Click on Content. Check the "Enable JavaScript" box.
Safari Windows - go to Edit, and select Preferences. Click on Security. Next to Web content, check the "Enable JavaScript" box.
Safari Mac - go to Safari, and select Preferences. Click on Security. Next to Web content, check the "Enable JavaScript" box.
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Why don't the select circles (radio buttons) line up?
You have the text size (font size) set to a larger size in your browser.
Microsoft Internet Explorer - click VIEW, then change TEXT SIZE(Font size)..., to
medium (if they still don't line up, go smaller).
Netscape Navigator - click VIEW, then change TEXT SIZE(Font size)..., to 100% or
original size (if they still don't line up, go smaller).
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